Find answers to frequently asked questions about our products and services.


Q: What is SECU's routing number?
A: SECU's routing number is 255076753.

Q: Do I still get all the Relationship Rewards associated with the account I select even if I fall below the minimum balance?

A: Yes. You will be charged the monthly fee, but you are still entitled to all the Relationship Rewards benefits that account type offers.

You also qualify for fee waivers if you use our preferred services, such on online statements and direct deposit. To learn more, visit our checking page.

Q: If I want to change from one SECU Checking account type (e.g. change from Choice Interest Checking to Premier Interest Checking) to another, can I keep my existing checks, account number, and debit card?
A:Yes. You may request that your account be changed at any time. Simply call our Contact Center at 410-487-7328 or 800-879-7328 or stop by any SECU branch to make your change. Your checks, account number, and debit card will not be changed or in any way be affected. Please note that the change will not take effect until your next statement.

Q: If I am the joint owner of the account, can I request that my account be converted from one Relationship Rewards level to another?
A: Yes, joint owners may request changes just like primary owners can. Call SECU’s Contact Center at 410-487-7328 or 800-879-7328 or stop by any SECU branch to make your change.

Q: How do I sign up for Relationship Rewards?
A:Relationship Rewards is an automatic benefit when you open a SECU checking account.

Q: When will funds deposited into my checking account be available?

A: Direct Deposit of your paycheck is usually available immediately as are cash deposits made via branch or ATM. For check deposits, it depends on your method of deposit.

Deposit Channel Funds Availability for Check Deposits
ATM $500 immediately, remainder next business day
Mobile Deposit or MyDeposit $500 immediately, remainder in 2 business days
Branch Full immediately available, subject to exception holds. Please see our Agreements & Disclosures for more information.

Q: How much can I withdraw from my checking account?

A:The amount you can withdraw depends on your withdrawal channel. In no circumstances can you withdraw more than the available balance.

Withdrawal Channel Daily Withdrawal Limits
ATM $500 or your Available Balance, whichever is less
Branch Cash: $5,000 or up to your Available Balance, whichever is less
Check: No limit up to your Available Balance

Q: How can I find free ATMs?
A: You can find one of our thousands of free ATMs at any time using our mobile or online locator.

Q: How do I order new paper checks?
A: If you have online banking, you can order them right away using the “Order Checks” link under “Accounts”. If you do not have online banking, you can order checks by phone or at a branch.

Q: Can I have more than one checking or savings account?
A: Yes. And balances in those accounts will count towards Relationship Rewards.

Relationship Rewards

Q: How does Relationship Rewards work?

A: You receive “no-fee” rewards by either using our preferred services, such on online statements and direct deposit, or by maintaining a minimum balance combined in all qualified SECU accounts.

For information on the specific benefits for Relationship Rewards, take a look at our Checking Comparison Chart.

Q: What are qualified loan and deposit balances?

A: Almost all of your deposits and loans at SECU count toward your qualifying balance (including balances in your SECU Visa Credit Card and your IRAs).

The only exceptions are:

  • Hold Savings accounts (accounts set-up for special purposes like IRS garnishments or attachments)
  • Savings accounts securing a Deposit Secured Visa Credit Card
  • Loans that are secured by deposits
  • Loans that have not been repaid according to their original terms and conditions
  • Loans or Visa accounts that are 60+ days past due
  • Loan balances that are held by members who are classified as bankrupt or charged-off

Q: How is my total deposit and loan balance calculated?
A: Your total balance equals the average statement cycle balance for each deposit account, plus your end-of-cycle balance for each CD and loan. If you have a line of credit or Visa Credit Card, it is your outstanding balance that counts, not the amount of your credit line.

Overdraft Protection

Q: What is an overdraft?
A: An overdraft is created when the Available Balance in your Checking, Share Savings, or other deposit account is not sufficient to cover a check, withdrawal, automatic transfer, electronic transaction, returned deposited item or any other electronic purchase payment, or debit. See our Agreements and Disclosures booklet for important details on your checking account balances, overdrafts, and helpful tips to avoid overdrafts.

Q: What are the standard/default overdraft practices that come with my account?

A: We do pay overdrafts for the following types of transactions:

  • Checks and other transactions made using your checking account number
  • Automatic bill payments
  • We do not authorize and pay overdrafts for ordinary debit card purchases unless you opt-in to Courtesy Pay. Our default process is that you are not opted in to Courtesy Pay. Courtesy Pay is a more expensive option that you must opt-in to in order for it to apply.

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not authorize and pay an overdraft, your transaction will be declined and you may be charged a fee.

Q: What fees will I be charged if SECU pays my overdraft?

A: Under our standard overdraft practices:

  • We will charge you an overdraft fee of $30 (in addition to payment of the overdraft) each time we pay an overdraft using Courtesy Pay.
  • There is no limit to the number of overdraft fees we can charge you for overdrawing your account.

We do not authorize and pay overdrafts for everyday debit card purchases using Courtesy Pay unless you ask us to do so.

Q: What if I want SECU to authorize and pay overdrafts on my everyday debit card purchases?

A: You may opt in in one of two ways:

  • Online: Click the link for "Debit Card Overdraft Options" under the Checking tab within Online Banking.
  • By Phone: Call 410-487-7328 or 800-879-7328 and select the Checking option to talk to a representative.

Q: Can I use my debit card to overdraw my account at an ATM?
A: No. You cannot use your SECU debit card to withdraw more funds at an ATM than are available in your account.

Q: What is “Available Balance”? How does that differ from “Total Balance”?

A: Your Checking account has two kinds of balances: the “Total” Balance– Total Balance may sometimes be referred to as current balance– and the “Available” Balance. Both can be checked when you review your account online, through mobile banking or at a branch. It is important to understand how the two balances work so that you know how much money is in your account at any given time. This section explains total and available balances and how they work.

Your Total Balance is the amount of money in your account at any given time. It reflects all deposits made to your account, even if a portion of those deposits is on hold and therefore not available to you. (See our deposit hold policy.) It also reflects only payment transactions that have actually “posted” to your account, but not transactions that have been authorized and are pending. While the term “total” may sound as though the number you see is an up-to-date display of what is in your account that you can spend, that is not always the case. Any purchases, holds, fees, other charges, or deposits made on your account that have not yet posted will not appear in your Total Balance. For example, if you have a $50 Total Balance, but you just wrote a check for $40, then your total is $50.00 but it does not reflect the pending check transaction. So at that point, you actually have $50, but you have already spent $40.

Your Available Balance is the amount of money in your account that is available to you to use without incurring an overdraft fee. The Available Balance takes into account things such as holds placed on deposits and pending transactions (such as pending debit card purchases) that you initiated and SECU has authorized but that have not yet posted to your account. For example, assume you have a Total Balance of $50 and an Available Balance of $50. If you were to use your debit card at a restaurant to buy lunch for $20, then that merchant could ask us to pre-authorize the payment. In that case, we will put a hold on your account for $20. Your Total Balance would still be $50 because this transaction has not yet posted, but your Available Balance would be $30 because you have committed to pay the restaurant $20. When the restaurant submits its bill for payment (which could be a few days later), we will post the transaction to your account and your total will be reduced by $20.

Available Balance is used to determine when your account is overdrawn. The following example illustrates how this works:

Again, assume both your Total and Available Balances are $50, and you use your debit card at a restaurant for $20. A hold is placed on your account, so your Available Balance is only $30. Your Total Balance is still $50. Before the restaurant charge is sent to us for processing, a check that you wrote for $40 clears. Because you have only $30 available (you have committed to pay the restaurant $20), your account will be overdrawn by $10, even though your Total Balance is $50. In this case, we may pay the $40 check, but you will be charged an overdraft fee of $30. That fee will be deducted from your account, further reducing the balance.

It is very important to understand that you may still overdraw your account even though the Available Balance appears to show there are sufficient funds to cover a transaction that you want to make. This is because your Available Balance may not reflect all your outstanding checks and automatic bill payments that you have authorized, or other outstanding transactions that have not been paid from your account. In the example above, the outstanding check will not be reflected in your Available Balance until it is presented to us and paid from your account.

In addition, your Available Balance may not reflect all of your debit card transactions. For example, if a merchant obtains our prior authorization but does not submit a one-time debit card transaction for payment within 48 business hours of authorization, we must release the authorization hold on the transaction. The Available Balance will not reflect this transaction once the hold has been released until the transaction has been received by us and paid from your account.

The best way to understand how much money you have, and avoid overdrafts, is to keep careful track of all your deposits, any holds, and payment transactions.

Q: How and when are transactions deducted from my account? What is SECU’s withdrawal posting order?

A: SECU’s posting order is as follows: Checks, drafts, items, and other transactions will normally be batch processed in the following order: Payroll, ACH credits, ACH debits (in the order in which we receive them), Check debits (in the order in which we receive them), Debit card debits (in the order in which we receive them).

However, we may alter the batch processing order at our discretion. The order in which we process checks, debits, and items and execute other transactions on your account may affect the total amount of overdraft fees that may be charged to your account. The items in the batch are posted in the order in which we receive them.

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