Personal Credit Cards FAQs

Complete our Online Application to apply for a credit card.

SECU offers several convenient methods by which you can make your credit card payments:

• Via SECU’s online or mobile banking app. If you do not have an online account with SECU yet, you can easily sign up for one to manage your credit card account online. Anyone who is on your account, even a joint holder, can do this.
• Call the phone number on the back of your credit card (800-344-6501) to make a payment over the phone.
• Mail in your payment to:
  

  SECU Visa
  P.O. Box 2711
  Omaha, NE 68103-2711

• Visit any SECU Financial Center to make a payment.

SECU Visa P.O. Box 2711 Omaha, NE 68103-2711.

Please call SECU immediately for 24/7 support at tel:800-344-6501

To dispute a credit card transaction, please call 1-800-344-6501.

Yes! Many of our cards offer Rewards. Visit our Credit Card page to learn more and choose which card is right for you.

If you have an applicable SECU Visa Credit Card, you earn points or cash back per net dollar spent. Points can be redeemed for rewards like merchandise, gift cards and travel. To learn more and apply for a SECU credit card, visit our credit cards page.

You can redeem points for name-brand merchandise, gift cards and travel. With the SECU Visa Signature Card you can even redeem points for cash back.

log in to Online Banking and select Credit Card Management from the Card Services dropdown and then click Rewards.

You can spend your rewards on electronics, recreation, travel, fashion, and more!

To redeem points for merchandise or travel, simply log in to Online Banking select Credit Card Management from the Card Services dropdown, click Rewards and Redeem Points.

The required number of points to redeem each reward will be listed.

You can choose to redeem your Cash Back as a statement credit to your credit card account.

The total Cash Back you’ve earned is listed on your monthly credit card statement. You can also log in to your account via online banking.

The minimum Cash Back balance you can redeem is $25. Cash back must be redeemed in increments of $25.

Log in to your account via online banking and select how much cash back you would like to redeem via statement credit. Cash back must be redeemed in increments of $25.

A debit card is linked to your checking account and draws from the available money within the linked checking account.

A credit card allows you to borrow money from a limited line of credit offered by a financial institution. Each month you will receive a statement specifying your purchase amounts and details, as well as the minimum payment due. If you do not pay off your credit card in full each month you will be charged interest on the money you owe.

Complete our Online Application to request a credit limit increase.

If you have a higher credit score, lenders and investors will be more likely to provide lower interest rates and fees. If your credit history is good, investors will have more confidence in your ability to pay on time consistently.

Simply insert your EMV debit or credit card into the card reader of an EMV terminal with the chip facing up, and leave the card inside the terminal. Follow the prompts on the terminal to enter the PIN, or to sign. When the transaction is complete, remove the debit card.

A chip card is a standard-size plastic debit or credit card with an embedded microchip. The microchip encrypts account information to increase data security when making transactions at a chip-enabled terminal. SECU’s credit and debit cards will continue to include the magnetic stripe as well.

The Federal Truth-in-Lending law requires that all financial institutions disclose the APR (Annual Percentage Rate) when they advertise a rate. The APR is designed to present the actual cost of obtaining financing, by requiring that some, but not all, closing fees are included in the APR calculation. These fees in addition to the interest rate determine the estimated cost of financing over the full term of the loan.