To get you through the application process as quickly as possible, let us know if you are already a member.
SECU Offers 24/7 Visa® Credit and Debit Card Service.
- For full credit card service please call 800-344-6501.
- For debit card service please call 410-487-7328 or 800-879-7328 24-hours a day, seven days a week (full debit card service is available M-F, 8am-7pm, Sa 9am-1pm).
- For emergency credit card service from outside the US, please see the Visa® Global Assistance toll free directory (opens in new window).
- After Hours card services (below) are available outside regular business hours (including holidays).
After Hours Debit Cards Services:
- Lost or stolen cards
- Card activation
- Temporary blocks
- Real-time declines due to fraud alerts
- NSF declines
- Address verification
Debit Card Fraud/Disputes
- If you suspect fraudulent activity on your SECU Visa debit card, please complete and submit our Debit Card Fraud Claim form.
- For claims regarding an unauthorized ATM withdrawal or other use, please complete and submit our Unauthorized ATM Use Claim form.
- For merchant claims regarding your Visa Debit or Credit card, please complete, sign and submit the Visa Debit Dispute form.
Credit Card Fraud/Disputes
- If you suspect fraudulent activity on your SECU Visa Credit Card please call 800-344-6501 immediately.
- For merchant claims regarding your Visa Credit card, please call 800-344-6501.
Visa Debit and Credit Alerts
To receive Visa Purchase Alerts, cardholders can sign up (opens in new window) through Visa. Once enrolled, cardholders can establish specific alert triggers. Anytime a qualified Visa transaction takes place that meets your defined parameters, you will receive an alert in seconds via email and/or SMS text message.
Alerts can include:
- Reaching a purchase amount threshold
- International purchases
- Purchases made on the internet or over the phone