SECU Offers 24/7 Visa® Credit and Debit Card Service.

• For full credit card service please call 800-344-6501.
• For debit card service please call 410-487-7328 or 800-879-7328 24-hours a day, seven days a week (full debit card service is available M-F, 8am-7pm, Sa 9am-1pm).
• For emergency credit card service from outside the US, please see the Visa® Global Assistance toll free directory (opens in new window).
• After Hours card services (below) are available outside regular business hours (including holidays).

After Hours Debit Cards Services:

• Lost or stolen cards
• Card activation
• Temporary blocks
• Real-time declines due to fraud alerts
• NSF declines
• Address verification

Debit Card Fraud/Disputes

• If you suspect fraudulent activity on your SECU Visa debit card, please complete and submit our Debit Card Fraud Claim form.
• For claims regarding an unauthorized ATM withdrawal or other use, please complete and submit our Unauthorized ATM Use Claim form.
• For merchant claims regarding your Visa Debit or Credit card, please complete, sign and submit the Visa Debit Dispute form.

Credit Card Fraud/Disputes

• If you suspect fraudulent activity on your SECU Visa Credit Card please call 800-344-6501 immediately.
• For merchant claims regarding your Visa Credit card, please call 800-344-6501.

Visa Debit and Credit Alerts

To receive Visa Purchase Alerts, cardholders can sign up (opens in new window) through Visa. Once enrolled, cardholders can establish specific alert triggers. Anytime a qualified Visa transaction takes place that meets your defined parameters, you will receive an alert in seconds via email and/or SMS text message.

Alerts can include:

• Reaching a purchase amount threshold
• International purchases
• Purchases made on the internet or over the phone