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Personal Banking FAQs
On October 1, 2021, SECU converted all existing checking accounts to our new all-in-one rewards-based checking account, SECU TotalTM Checking & Rewards. The previous checking account types are no longer available.
You get a FREE checking account with no minimum balance, no monthly maintenance fees and the ability to earn rewards like Debit Cash Back, and higher interest rates, based on your balances and activity with SECU. See more details here.
There is no action for you to take. Your account was automatically converted and your account number will remain the same. The difference is that now you have the ability to get rewarded for your relationship with SECU. The more you do, the more you earn.
Savings accounts are a great way to save money for the future. Unlike saving in a certificate account or IRA, you have access to your money anytime.
Visit our Savings Accounts page for more information.
IRA stands for Individual Retirement Arrangement. IRAs allow you to make tax-deferred investments to provide financial security when you retire.
At the beginning of each month, all members start at the Bronze level and level up once the requirements are met for the higher levels. Your Reward Level is calculated monthly (on the last day of the month), based on your balances and activity. Click the “My Rewards” icon within SECU’s online and mobile banking platform to view your current level, how to get to the next level and your rewards history.
Level qualification is based on 3 things:
- Meeting the balance requirement for that level either with your checking account alone, or with your combined deposit (savings, checking, money market, CDs, IRAs) + loan balances (mortgages, home equity, personal loans and credit cards) and any balances you have with our investment program partner. See more details here.
- E-statements (required for levels Silver, Gold and Platinum)
- Direct Deposit of $500 or more per month into your checking account (required for levels Silver, Gold and Platinum)
You receive a specific rate that corresponds with your Reward Level, which is determined by account activity and your checking account balance. Your interest rate will be calculated as a blended APY at the end of each month, based on your average daily balance and reward level. This means that each portion of your balance receives a certain rate, so the more money you keep in your checking account, the more you earn.
Each rewards level is eligible for interest. In the Bronze level, the portion of your balance above $1,000 earns interest.
- Continue reading our more detailed FAQs (PDF opens in new window) or
- Schedule a virtual appointment today and we can walk you through it.
SECU’s routing number is 255076753.
You must make a deposit to correct the negative balance. Stop by one of our Financial Centers or ATMs, or use our Mobile Deposit service to address the issue.
SECU does not offer Holiday Accounts at this time. However, we do offer savings accounts to fit any of our members’ needs.
Yes*, SECU requires you to keep a $200 average monthly balance in order to avoid fees.
*Ways to avoid a monthly fee on a Share Savings Account:
- Maintain a $200 average monthly balance
- Have another SECU deposit or loan account
- Age 70 or older
- Age 25 or younger
Refer to our Fee Schedule for more information on fees.
Find current certificate (CD) rates on our Rates page.
Visit our Certificate of Deposit page for more information.
Exchange rates are calculated in global currency markets. Fluctuations in exchange rates may occur due to:
- Interest rates
- Budget deficits
- Public debt
- Trade policy
- Political stability
- Economic performance
We do not charge for replacing a Debit Card.
Lost your Card? Please call SECU immediately for 24/7 support at 800-879-7328.
If you are a new cardholder, you will be able to set your PIN at the time of activation. Follow the instructions included with your card when it arrives in the email.
If you are an established cardholder and you do not know your PIN, call 800-879-7328.
At the time of activation, you will be able to set your own PIN. To activate your card and set your PIN, follow the directions on the sticker attached to your new card.
To order a new debit card, you can:
- Log in to Online Banking and navigate to “Order a Debit Card”.
- Call 800-879-7328.
- Visit one of our Financial Centers. You can schedule an appointment here.
If you have received your card in the mail, there will be instructions for debit activation and PIN selection included.
For new debit cardholders, a unique Personal Identification Number (PIN) is set at the time of activation. Instructions to activate your card will be included when it arrives in the mail.
If you are an established cardholder and don’t know the PIN for your debit card, please call 800-879-7328.
Yes, your debit card is accepted internationally!
Note: An International Service Assessment (ISA) fee will be assessed at the rate of 1% of the transaction amount of the US Dollar amount on all foreign transactions.
There can be several reasons that a card would be denied. For security reasons, the specifics of your situation must be dealt with in confidence.
Please contact SECU at 800-879-7328 or schedule an appointment to review your accounts.
A debit card is linked to your checking account and draws from the available money within the account.
An ATM card can only be used at an ATM terminal to withdraw or deposit money. On rare occasions, certain merchants may accept ATM transactions.
There are several potential reasons your card keeps being denied. For security reasons, the specifics of your situation must be dealt with in confidence.
Please contact SECU at 800-879-7328 or schedule an appointment to review your accounts.
There is a minimum deposit of $25 required to open a checking account.
For more information, refer to our Checking page.
There may have been an error with the entered amount on your check. Please schedule a virtual appointment or visit a Financial Center so we can correct the error for you.
You can get a copy of a cleared check through Online Banking. Once you log in, navigate to your checking account and click on the transaction in your transaction history. The check image will be displayed in the details. If you are unable to see the check online or you do not use Online Banking, please contact SECU.
We partner with Harland Clarke to ensure your security and to offer you affordable, fair prices. For this reason, we strongly recommend ordering through us rather than from a third party.
There is no minimum number of deposits you must make into your checking account each month in order to avoid a fee.
Dividends are money paid to you for keeping a balance in certain accounts. The amount paid is generally a percentage of the average daily balance in the account for the month. The average percentage yield (APY) is the total actual percentage (including dividend accruals over the year) that a fixed sum in the account would earn.
See our Rates page to see how much you can earn with an account from SECU.
With a savings account from SECU, you’ll earn dividends on your savings on a monthly basis.
Visit our Rates Page for more information on savings account dividend rates.
SECU offers the following IRA accounts:
- Traditional IRA
- Roth IRA (Contributory or Conversion)
- Coverdell ESA
A Certificate of Deposit (CD) is a special type of savings account that offers higher rates than traditional savings or Money Market accounts based on the term, which ranges from 3 months to 5 years.
Visit our Certificates page to learn more.
We offer a variety of different term options which range from 3 months to 5 years.
Visit our Certificates page to learn more.
Yes. However, there is a penalty for withdrawing from your certificate account early. To learn more, or to explore other options, contact SECU today.
Your Reward Level is calculated monthly based on your account activity and can be accessed by clicking on the My Rewards icon within SECU’s online and mobile banking platform.
No, we do not offer HSA accounts. However, we do offer great rates on our savings accounts.
SECU may change interest rates depending on market conditions, just like we do with our other services. We’ll always offer competitive rates that make sense to you and are easy to understand.
|Deposit Channel||Funds Availability for Check Deposits|
|ATM||$500 immediately, remainder next business day|
|Mobile Deposit or My Deposit||$500 immediately, remainder in 2 business days|
|Branch||Full immediately available, subject to exception holds. Please see our Agreements & Disclosures for more information.|
Per the IRS: Generally, the amounts an individual withdraws from an IRA or retirement plan before reaching age 59½ are called “early” or “premature” distributions. Individuals must pay an additional 10% early withdrawal tax unless an exception applies.
Further fees may apply. Please contact SECU for more information.
|Withdrawal Channel||Daily Withdrawal Limits|
|ATM||$500 or your Available Balance, whichever is less|
|Branch||Cash: $5,000 or up to your Available Balance, whichever is less
Check: No limit up to your Available Balance
A debit card is linked to your checking account and draws from the available money within the linked checking account.
A credit card allows you to borrow money from a limited line of credit offered by a financial institution. Each month you will receive a statement specifying your purchase amounts and details, as well as the minimum payment due. If you do not pay off your credit card in full each month you will be charged interest on the money you owe.
IRAs are considered Payable on Death accounts which means you may name whomever you wish as your beneficiary to inherit the money upon your death. At that time, your beneficiaries will be notified, and funds will be distributed accordingly.
At any time prior to death, you may submit a form to update, add, or remove the beneficiaries listed on the account. To do this, visit a Financial Center.
If you have online banking, you can order them right away:
- Log in to Online Banking
- Navigate to “Checking Services”
- Click on the “Reorder” checks tab
- Select an account and click “Next”.
This will take you to our check ordering site where you can pick the style and amount of checks you would like to order.
If you do not have online banking, you can order checks by phone or at a Financial Center.
Since SECU Total ™ Checking & Rewards will become the only checking account members have on October 1, 2021 it may be better to contact a service representative with any questions regarding these products.
An overdraft is created when the Available Balance in your Checking, Share Savings, or other deposit account is not sufficient to cover a check, withdrawal, automatic transfer, electronic transaction, returned deposited item or any other electronic purchase payment, or debit. See our Agreements and Disclosures booklet for important details on your checking account balances, overdrafts, and helpful tips to avoid overdrafts.
- Checks and other transactions made using your checking account number
- Automatic bill payments
- We do not authorize and pay overdrafts for ordinary debit card purchases unless you opt-in to Courtesy Pay. Our default process is that you are not opted in to Courtesy Pay. Courtesy Pay is a more expensive option that you must opt-in to in order for it to apply.
- We will charge you an overdraft fee of $30 (in addition to payment of the overdraft) each time we pay an overdraft using Courtesy Pay.
- There is no limit to the number of overdraft fees we can charge you for overdrawing your account.
- Online: Click the link for “Debit Card Overdraft Options” under the Checking tab within Online Banking.
- By Phone: Call 410-487-7328 or 800-879-7328 and select the Checking option to talk to a representative.
No. You cannot use your SECU debit card to withdraw more funds at an ATM than are available in your account.
Bank by Phone is a free telephone service that allows you to access your SECU accounts 24 hours a day from almost anywhere. All you need is a touch-tone phone, your SECU member number, and your special Bank by Phone personal identification number (PIN).
Your Checking account has two kinds of balances: the “Total” Balance – Total Balance may sometimes be referred to as current balance– and the “Available” Balance. Both can be checked when you review your account online, through mobile banking or at a branch. It is important to understand how the two balances work so that you know how much money is in your account at any given time. This section explains total and available balances and how they work.
Your Total Balance is the amount of money in your account at any given time. It reflects all deposits made to your account, even if a portion of those deposits is on hold and therefore not available to you. (See our deposit hold policy.) It also reflects only payment transactions that have actually “posted” to your account, but not transactions that have been authorized and are pending. While the term “total” may sound as though the number you see is an up-to-date display of what is in your account that you can spend, that is not always the case. Any purchases, holds, fees, other charges, or deposits made on your account that have not yet posted will not appear in your Total Balance. For example, if you have a $50 Total Balance, but you just wrote a check for $40, then your total is $50.00 but it does not reflect the pending check transaction. So at that point, you actually have $50, but you have already spent $40.
Your Available Balance is the amount of money in your account that is available to you to use without incurring an overdraft fee. The Available Balance takes into account things such as holds placed on deposits and pending transactions (such as pending debit card purchases) that you initiated and SECU has authorized but that have not yet posted to your account. For example, assume you have a Total Balance of $50 and an Available Balance of $50. If you were to use your debit card at a restaurant to buy lunch for $20, then that merchant could ask us to pre-authorize the payment. In that case, we will put a hold on your account for $20. Your Total Balance would still be $50 because this transaction has not yet posted, but your Available Balance would be $30 because you have committed to pay the restaurant $20. When the restaurant submits its bill for payment (which could be a few days later), we will post the transaction to your account and your total will be reduced by $20.
Available Balance is used to determine when your account is overdrawn. The following example illustrates how this works:
Again, assume both your Total and Available Balances are $50, and you use your debit card at a restaurant for $20. A hold is placed on your account, so your Available Balance is only $30. Your Total Balance is still $50. Before the restaurant charge is sent to us for processing, a check that you wrote for $40 clears. Because you have only $30 available (you have committed to pay the restaurant $20), your account will be overdrawn by $10, even though your Total Balance is $50. In this case, we may pay the $40 check, but you will be charged an overdraft fee of $30. That fee will be deducted from your account, further reducing the balance.
It is very important to understand that you may still overdraw your account even though the Available Balance appears to show there are sufficient funds to cover a transaction that you want to make. This is because your Available Balance may not reflect all your outstanding checks and automatic bill payments that you have authorized, or other outstanding transactions that have not been paid from your account. In the example above, the outstanding check will not be reflected in your Available Balance until it is presented to us and paid from your account.
In addition, your Available Balance may not reflect all of your debit card transactions. For example, if a merchant obtains our prior authorization but does not submit a one-time debit card transaction for payment within 48 business hours of authorization, we must release the authorization hold on the transaction. The Available Balance will not reflect this transaction once the hold has been released until the transaction has been received by us and paid from your account.
The best way to understand how much money you have, and avoid overdrafts, is to keep careful track of all your deposits, any holds, and payment transactions.
SECU’s posting order is as follows: Checks, drafts, items, and other transactions will normally be batch processed in the following order: Payroll, ACH credits, ACH debits (in the order in which we receive them), Check debits (in the order in which we receive them), Debit card debits (in the order in which we receive them).
However, we may alter the batch processing order at our discretion. The order in which we process checks, debits, and items and execute other transactions on your account may affect the total amount of overdraft fees that may be charged to your account. The items in the batch are posted in the order in which we receive them.
410-487-7930 OR 888-64-EXPRS (643-9777).
You can call us Monday – Friday, 8 am to 7 pm or Saturday, 9 am to 1 pm to request a new PIN: 410-487-7328 or 800-879-7328.