Protecting Yourself

How to protect yourself from fraud—and what we’re doing to help.

In a world where most transactions are digital and more and more companies have access to your sensitive information, the risk of data breaches and fraud is ever-growing.

Knowing what types of scams and suspicious activities to look for (and taking proactive steps to protect yourself) can bring peace of mind and safeguard against financial loss. Where you bank matters, too. At SECU, our highest priority is protecting your personal and financial data.

Report Account Fraud or Scam
Call 800-879-7328 if your account has been compromised, or you receive a suspicious email, call, or text regarding your SECU account.

How can I protect myself from fraud?

Know the 4 common fraud threats.
Anyone can be a victim of fraud, but seniors, teens, and kids are particularly vulnerable. Fraudsters often target people who may be less experienced at spotting suspicious activity. Read more about four common fraud types and how to protect yourself.

  • Identity Theft – Using personal information, like a name, account number, or Social Security Number to open unauthorized accounts or commit crimes.
  • Phishing – Obtaining sensitive information through fake emails, links, text messages, or phone calls that appear to be from a reputable source, but are not.
  • Credit Card Fraud – Stealing credit card numbers by hacking, mail theft, or an illegal device called a skimmer that collects card details when you swipe.
  • ATM Skimming & PIN Stealing – Accessing bank accounts by placing skimmers on ATMs, or by using stolen cards and personal identification numbers (PIN).

Monitor your accounts and credit.
One of the easiest and most impactful things you can do to keep your finances secure, is regularly monitor your bank accounts for fraudulent transactions and report them immediately. Review your SECU accounts: Log on to Online and Mobile Banking or download the app.

Learn how to monitor your credit and prevent fraud from ruining your credit score.

Trust your gut.
If something doesn’t look right, it probably isn’t. Check out these short videos for examples that will help you identify—and avoid—common phishing schemes.



What should I do if my account has been compromised?

If you discover that any of your SECU accounts have been compromised, please contact us immediately at 800-879-7328.

What is SECU doing to protect its members?

In every way you bank with us, you can feel assured we’re working hard to protect you from financial fraud.

Digital Banking

We’ve added step-up authentication to online and mobile banking. This prompts you with a security question or the option to receive a one-time passcode if you log in from an unregistered device, or if are performing an unusual or risky transaction.

We have also added automatic, real-time alerts if your address, email, phone number, username, or password are changed. This allows you to monitor accounts and react quickly to unauthorized activity.

Mobile App

Our mobile app has biometric login tools that prevent other people from accessing your information through your device. Log in with your unique fingerprint or Face ID on your Apple device.

ATMs

We have added new card readers to many of our branch ATMs to provide additional protection against skimmers, the illegal devices that collect card details. Learn more about our ATM security.

Credit and Debit Cards

All SECU Visa Debit and Credit cards are embedded with EMV chip technology. Learn how to protect yourself against credit card fraud.