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SECU Member Resource and Relief Center

SECU is here to support our members, Maryland business owners, and people throughout our communities as we navigate this ever-changing environment. As your financial partner, we are with you every step of the way with new programs and relief initiatives to get you through any situation.

With our Member Resource and Relief Center, you can quickly find the information you need about our programs, fraud alerts, and virtual banking solutions. We also provide timely updates and financial tips on our social media pages, so be sure to connect with us!

Self-Service Solutions

We encourage all of our members to take advantage of our digital banking solutions. SECU’s online and mobile banking services are available 24-hours a day from your computer, tablet, or mobile device. Pay bills, make transfers, deposit checks, and check your accounts from the comfort of your home – or wherever life is taking you.

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Financial Center Updates

SECU Lobbies Open June 7, 2021

We look forward to seeing you back in our lobbies! Based on your feedback, we’ve made some changes to our financial center operations to ensure we keep everyone safe and deliver a more personal experience.

Many members shared how much they’ve enjoyed having personalized conversations during their appointments. We listened, and have redesigned our service hours so we can spend more time with you during designated appointment times—for one-on-one guidance, support, and attention. Appointments are encouraged and will be prioritized throughout the day. Additionally, we will continue to build robust digital tools so you can independently bank from virtually anywhere.

New Center Hours
Monday – Thursday
9 a.m. – 3 p.m Walk-Ins, Appointments, or Self-Service
3 p.m. – 5 p.m. Appointment only

9 a.m. – 5 p.m. Walk-Ins, Appointments, or Self-Service

9 a.m. – 1 p.m. Walk-Ins, Appointments, or Self-Service (at most centers*)

*Hours may vary by location. Find your nearest center to view more detailed information

SECU employees demonstrate the in-person office set up by wearing face masks and sitting on opposite sides of a safety partition.

Note: Help us protect one another. If you are experiencing flu-like symptoms, have been diagnosed with COVID-19, or are subject to self-quarantine, we ask that you do not visit our financial centers.

Teller Service Hours
Monday – Friday
8:30 a.m. – 5 p.m.

8:30 a.m. – 2 p.m. (at most centers*)
Virtual Appointments and Online Chat
You may schedule a virtual appointment to meet with a Member Advisor from the comfort of your home.
Monday – Friday
9:00 a.m. – 6 p.m.

9:00 a.m. – 1 p.m.
Schedule a Virtual Appointment

Additional Ways Contact Us

1. Submit Your Question/Request Online

Skip the wait and submit a guidance request form. You will receive a call back within one business day.
Submit Your Request

2. Call Us: 800-879-7328

Our call center is committed to serving you in any way we can, Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturdays 9:00 a.m. - 1:00 p.m.

Financial Wellness and Support

Hardship Requests

If you are experiencing financial hardship, we have many options to get you through this time. Please complete the provided forms or contact us. If you have other personal inquiries and hardship needs, please complete an Individual Financial Guidance Form and a team member will contact you within one business day.

If you are a Business Member and have questions about how we can help, or are in need of financial relief please visit our Small Business Relief page.

Real Estate Support

If you have questions or need support with a Home Equity Line of Credit, Home Equity Loan, MasterLine, and/or Mortgage, please contact our member support team at 833-289-5242 to discuss your specific needs. Apply Now

Member and Employee Safety

Before you visit us, here’s what you should know:
  • Appointments – we like spending time with you, and if you do too, please schedule an appointment.
  • Masks are encouraged – love us, as much as we love you.
  • Social distancing – please be sure to maintain 6 ft. apart.
  • Cleaning – all high-touch areas are cleaned regularly.
  • Hand sanitizer – we have stations around the branch for everyone to use.
  • Feeling unwell – please visit our Virtual Financial Center where we can take care of you virtually.

Visit the CDC website for more tips on staying safe.

Fraud and Cyber Security Alerts

Fraud and cybercrimes are on the rise as scammers and cybercriminals take advantage of the current environment. Always stay vigilant when opening attachments or clicking links in an email. As a reminder, SECU would never call you and ask for your personal information or account number over the phone.

For more information or tips, please visit the Federal Trade Commission (FTC) or visit the Internal Revenue Service (IRS) websites.