There are several steps we are proactively taking, and programs we’ve designed to support our members, their businesses, and our community. Please see below for the latest information and check back regularly for updates, as things continue to evolve. Our social media pages also provide timely financial tips and ongoing updates – be sure to connect with us!
We encourage all of our members to utilize our digital banking tools to reduce exposure and wait times. SECU’s online and mobile banking services are available 24-hours a day from your computer, tablet, or mobile device. Learn how to complete your banking services digitally with our Self-Service Guide
Sign-in to Online Banking
Download Online Banking App
Financial Center Updates
Re-opened With Limitations
The following locations will be accepting appointments only, Monday through Friday.
- Annapolis on West Street: 9am - 2pm
- Baltimore State Office Complex: 9am - 2pm
- Crofton: 9am - 2pm
Teller Services only at these locations.
- University of Maryland College Park on Baltimore Avenue
Drive-Up Teller Services Available
Note: temporarily unavailable at UMB
- Monday - Thursday: 8:30am - 4:30pm
- Friday: 8:30am - 5pm
- Saturday: 8:30am - 2pm
*With the exception of LaVale: 9am – 12pm
Schedule an In-Person Appointment
This is offered for essential services that require assistance from a Member Advisor only (walk-ins will not be accepted). If you do not see the service in the appointment list, please contact us through the Individual Financial Guidance Form
or utilize our Self-Service Guide
. Additionally, all centers have self-service ATMs for quick banking needs.
Effective Saturday, April 18, Governor Hogan has mandated facial coverings to be worn inside any retail establishment, requiring your nose and mouth to be completely covered. All retail staff are required to wear facial coverings, as well, and will continue to implement social distancing guidelines.
Monday - Friday: 9am - 4pm (unless otherwise noted)
Saturday: 9am - 1pm
Note: Help us protect one another. If you are experiencing flu-like symptoms, have been diagnosed with COVID-19 or are subject to self-quarantine, we ask that you do not visit our financial centers.
Ways to Contact Us
1. Submit Your Question/Request Online
Our call volume is at an all-time high, skip the call wait and submit a guidance request form. You will receive a call back within 1-business day.
Submit Your Request
2. Call Us: 800-879-7328
We appreciate your patience. Our call center hours have resumed normal operations and are committed to serving you in any way we can, Monday through Friday 8:00 AM to 6:00 PM and Saturdays 9:00 AM - 1:00 PM.
Financial Wellness and Support
If you are experiencing financial hardship, we have many options to get you through this time. Please complete the provided forms or contact us. If you have other personal inquiries and hardship needs, please complete an Individual Financial Guidance Form
and a team member will contact you within 1-business day.
*If you are a Business Member and have questions about how we can help, or are in need of financial relief please visit our Small Business Relief
Automatic Loan Deferral Program
Including all SECU loans (except Mortgages)
Automatic Loan Deferral Opt-Out
Starting August 1, 2020, members will be automatically enrolled into SECUs consumer loan payment deferral program. This means you do not need to make a payment on any of your SECU consumer loan(s) for the next three months. Payments will resume in November.
Click here for Opt-Out Program FAQs
Consumer Line of Credit Deferment
Excludes Home Equity Line of Credit
Consumer Line of Credit Deferment Request
Real Estate Support
Includes Home Equity Line of Credit, Home Equity Loan, MasterLine, and/or Mortgage. Submit a support request and receive a call back from a SECU team member to discuss your specific needs.
Real Estate Loan Hardship Request
Credit Card Skip-A-Pay
Beginning with April SECU VISA credit card statements (payment due in May) and continuing through June statements (payment due in July) we are offering members to skip payments. During this time, interest will accrue, without late fees or credit impacts. Most card statements will automatically reflect this skip payment option.
Personal Relief Loan
If you’re experiencing a financial hardship and need more immediate access to funds, this personal loan is designed to provide:
Note: Select Personal Loan, then Signature Loan, then Relief Program. You can also call us at: 800-879-7328 (option 2, then option 3, then 1)
- Up to 60 month term
- Deeply discounted interest rate
- $300 minimum - $10,000 maximum
EIP Negative Account Balances
We realize that access to the money from the Economic Impact Payments (EIP) is very important to our members during these challenging times. If the account into which the EIP has been or will be deposited has an outstanding negative balance or hold, some or all of the funds from the EIP was/will be automatically applied to the negative balance/hold. In order to access the full amount of the EIP, please submit your request through the form below and someone will contact you directly within 2 business hours.
to Full EIP
Member and Employee Safety
Fraud and Cyber Security Alerts
Events like this bring out scammers and cybercriminals. Always stay vigilant when opening attachments or clicking links in an email. As a reminder, SECU would never call you and ask for your personal information or account number over the phone.
Beware of Stimulus Check Scammers
Checks will arrive soon, as part of the historic $2 trillion stimulus plan to help mitigate the economic fallout of COVID-19. We know that whenever money is involved, scammers are not far behind, planning opportunities to steal from unsuspecting victims.
Here are some signs to watch out for:
- Be wary of phone calls, texts, emails or websites that ask for personal or financial information in order to receive the stimulus check. This could be a phishing scam that is illegally trying to gain access to your financial account.
- No sign-up is required. If you are eligible to receive a relief check, you do not need to call, sign-up or make any up-front payments or pay fees to receive the check.
- No one has early access to the checks. Anyone claiming they can expedite your check is a scammer!
For more information or tips, please visit theFederal Trade Commission (FTC)
or the Internal Revenue Service (IRS)
Keeping our Financial Centers Safe
We have taken proactive steps within our financial centers to prevent the spread of COVID-19 including:
Installation of hand sanitizer stations. Increased frequency in cleaning, especially high touch surfaces such as ATMs, teller counters, and door handles. Our virtual tellers offer personalized service and the experience of talking to a teller, but through a video screen, supporting social distancing.
Serving our Employees
All non-essential, non-member-facing employees are working remotely. Additionally, all high-risk, member-facing employees are being asked to work remotely. We are helping employees offset the cost of unanticipated expenses during this time and will continue to support them in other ways to help keep them whole, healthy, and thriving through this crisis.
We are excited to share SECU has been recognized amongst the press for our ongoing efforts to support our members and community through this pandemic. You can read and view some of our latest press here
Visit the CDC website
for more tips on staying safe during the pandemic.