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SECU Member Resource and Relief Center

There are several steps we are proactively taking, and programs we’ve designed to support our members, their businesses, and our community. Please see below for the latest information and check back regularly for updates, as things continue to evolve. Our social media pages also provide timely financial tips and ongoing updates – be sure to connect with us!

Self-Service Options

We encourage all of our members to utilize our digital banking tools to reduce exposure and wait times. SECU’s online and mobile banking services are available 24-hours a day from your computer, tablet, or mobile device. Learn how to complete your banking services digitally with our Self-Service Guide.

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Financial Center Updates

Re-opened With Limitations

The following locations will be accepting appointments only, Monday through Friday.

  • Crofton, Annapolis West Street, Baltimore State Office Complex: 9am - 2pm

Teller Services only at these locations.

  • University of Maryland College Park on Baltimore Avenue

Drive-Up Teller Services Available

  • Monday - Thursday: 8:30am - 4:30pm
  • Friday: 8:30am - 5pm
  • Saturday: 8:30am - 2pm*

*With the exception of LaVale: 9am – 12pm

Schedule an In-Person Appointment

This is offered for essential services that require assistance from a Member Advisor only (walk-ins will not be accepted). If you do not see the service in the appointment list, please contact us through the Individual Financial Guidance Form or utilize our Self-Service Guide. Additionally, all centers have self-service ATMs for quick banking needs.

Effective Saturday, April 18, 2020 Governor Hogan has mandated facial coverings to be worn inside any retail establishment, requiring your nose and mouth to be completely covered. All retail staff are required to wear facial coverings, as well, and will continue to implement social distancing guidelines.

SECU employees demonstrate the in-person office set up by wearing face masks and sitting on opposite sides of a safety partition.

Appointment Only

Monday - Friday: 9am - 4pm (unless otherwise noted) 
Saturday: 9am - 1pm
Schedule In-Person Appointment
Note: Help us protect one another. If you are experiencing flu-like symptoms, have been diagnosed with COVID-19 or are subject to self-quarantine, we ask that you do not visit our financial centers.

Schedule a Virtual Appointment

If you would prefer not to visit a financial center at this time, you may schedule a virtual appointment to meet with a Member Advisor from the comfort of your home.
Schedule a Virtual Appointment

Ways to Contact Us

1. Submit Your Question/Request Online

Our call volume is at an all-time high, skip the call wait and submit a guidance request form. You will receive a call back within 1-business day.
Submit Your Request

2. Call Us: 800-879-7328

We appreciate your patience. Our call center hours have resumed normal operations and are committed to serving you in any way we can, Monday through Friday 8:00 AM to 6:00 PM and Saturdays 9:00 AM - 1:00 PM.

Financial Wellness and Support

Hardship Requests

If you are experiencing financial hardship, we have many options to get you through this time. Please complete the provided forms or contact us. If you have other personal inquiries and hardship needs, please complete an Individual Financial Guidance Form and a team member will contact you within 1-business day.

*If you are a Business Member and have questions about how we can help, or are in need of financial relief please visit our Small Business Relief page.*

Automatic Loan Deferral Program

Including all SECU loans (except Mortgages)

Starting August 1, 2020, members will be automatically enrolled into SECUs consumer loan payment deferral program. This means you do not need to make a payment on any of your SECU consumer loan(s) for the next three months. Payments will resume in November.

Click here for Program FAQs

Real Estate Support

Includes Home Equity Line of Credit, Home Equity Loan, MasterLine, and/or Mortgage. Please contact our support staff at 833-289-5242 to discuss your specific needs.

Personal Relief Loan

If you’re experiencing a financial hardship and need more immediate access to funds, this personal loan is designed to provide:
  • Up to 60 month term
  • Deeply discounted interest rate
  • $300 minimum - $10,000 maximum
Apply Now
Note: Select Personal Loan, then Signature Loan, then Relief Program. You can also call us at: 800-879-7328 (option 2, then option 3, then 1)

EIP Negative Account Balances

We realize that access to the money from the Economic Impact Payments (EIP) is very important to our members during these challenging times. If the account into which the EIP has been or will be deposited has an outstanding negative balance or hold, some or all of the funds from the EIP was/will be automatically applied to the negative balance/hold.

Member and Employee Safety

Fraud and Cyber Security Alerts

Events like this bring out scammers and cybercriminals. Always stay vigilant when opening attachments or clicking links in an email. As a reminder, SECU would never call you and ask for your personal information or account number over the phone.

Beware of Stimulus Check Scammers

Checks will arrive soon, as part of the historic $2 trillion stimulus plan to help mitigate the economic fallout of COVID-19. We know that whenever money is involved, scammers are not far behind, planning opportunities to steal from unsuspecting victims.

Here are some signs to watch out for:
  1. Be wary of phone calls, texts, emails or websites that ask for personal or financial information in order to receive the stimulus check. This could be a phishing scam that is illegally trying to gain access to your financial account.
  2. No sign-up is required. If you are eligible to receive a relief check, you do not need to call, sign-up or make any up-front payments or pay fees to receive the check.
  3. No one has early access to the checks. Anyone claiming they can expedite your check is a scammer!
For more information or tips, please visit the Federal Trade Commission (FTC) or the Internal Revenue Service (IRS) websites.

Keeping our Financial Centers Safe

We have taken proactive steps within our financial centers to prevent the spread of COVID-19 including: Installation of hand sanitizer stations. Increased frequency in cleaning, especially high touch surfaces such as ATMs, teller counters, and door handles. Our virtual tellers offer personalized service and the experience of talking to a teller, but through a video screen, supporting social distancing.

Serving our Employees

All non-essential, non-member-facing employees are working remotely. Additionally, all high-risk, member-facing employees are being asked to work remotely. We are helping employees offset the cost of unanticipated expenses during this time and will continue to support them in other ways to help keep them whole, healthy, and thriving through this crisis.

Latest News

We are excited to share SECU has been recognized amongst the press for our ongoing efforts to support our members and community through this pandemic. You can read and view some of our latest press here.

Visit the CDC website for more tips on staying safe during the pandemic.