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SECU Member Resource and Relief Center

There are several steps we are proactively taking, and programs we’ve designed to support our members, their businesses, and our community. Please see below for the latest information and check back regularly for updates, as things continue to evolve. Our social media pages also provide timely financial tips and ongoing updates – be sure to connect with us!

Self-Service Options

We encourage all of our members to utilize our digital banking tools to reduce exposure and wait times. SECU’s online and mobile banking services are available 24-hours a day from your computer, tablet, or mobile device. Learn how to complete your banking services digitally with our Self-Service Guide.

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Financial Center Updates

Temporarily Closed Locations

  • Annapolis on West Street
  • Baltimore State Office Complex
  • University of Maryland College Park on Baltimore Avenue
  • Crofton

Note: Teller Services are still available at these locations, with the exception of Baltimore.

Drive-Up Teller Services Available

  • Monday - Thursday: 8:30am - 4:30pm
  • Friday: 8:30am - 5pm
  • Saturday: 8:30am - 2pm

Note: temporarily unavailable in Annapolis Towne Center and UMB

Schedule an In-Person Appointment

This is offered for essential services that require assistance from a Member Advisor only (walk-ins will not be accepted). If you do not see the service in the appointment list, please contact us through the Individual Financial Guidance Form or utilize our Self-Service Guide. Additionally, all centers have self-service ATMs for quick banking needs.

Effective Saturday, April 18, Governor Hogan has mandated facial coverings to be worn inside any retail establishment, requiring your nose and mouth to be completely covered. All retail staff are required to wear facial coverings, as well, and will continue to implement social distancing guidelines.

Appointment Only

Monday - Friday: 9am - 2pm
Saturday: 9am - 1pm
Schedule Now
Note: Help us protect one another. If you are experiencing flu-like symptoms, have been diagnosed with COVID-19 or are subject to self-quarantine, we ask that you do not visit our financial centers.

Ways to Contact Us

1. Submit Your Question/Request Online

Our call volume is at an all-time high, skip the call wait and submit a guidance request form. You will receive a call back within 1-business day.
Submit Your Request

2. Call Us: 800-879-7328

We appreciate your patience and are committed to serving you in any way we can. During early morning and late afternoon hours, you may be directed to leave a voice message to receive a call back within 1-business day. Due to heavy call volumes, we have enlisted additional resources from all across the organization and can now accept calls an hour earlier on Saturdays, starting at 8am.

Financial Wellness and Support

Hardship Requests

If you are experiencing financial hardship, we have many options to get you through this time. Please complete the provided forms or contact us. If you have other personal inquiries and hardship needs, please complete an Individual Financial Guidance Form and a team member will contact you within 1-business day.

*If you are a Business Member and have questions about how we can help, or are in need of financial relief please visit our Small Business Relief page.*

Consumer Loan Deferment
Auto Loan and Personal Loans (not secured by real estate)
Consumer Loan Deferment Request
Real Estate Support
Includes Home Equity Line of Credit, Home Equity Loan, MasterLine, and/or Mortgage. Submit a support request and receive a call back from a SECU team member to discuss your specific needs.
Real Estate Loan Hardship Request
Credit Card Skip-A-Pay
Beginning with April SECU VISA credit card statements (payment due in May) and continuing through June statements (payment due in July) we are offering members to skip payments. During this time, interest will accrue, without late fees or credit impacts. Most card statements will automatically reflect this skip payment option.

Personal Relief Loan
If you’re experiencing a financial hardship and need more immediate access to funds, this personal loan is designed to provide:
  • Up to 60 month term
  • Deeply discounted interest rate
  • $300 minimum - $10,000 maximum
Apply Now
Note: Select Personal Loan, then Signature Loan, then Relief Program. You can also call us at: 800-879-7328 (option 2, then option 3, then 1)

EIP Negative Account Balances
We realize that access to the money from the Economic Impact Payments (EIP) is very important to our members during these challenging times. If the account into which the EIP has been or will be deposited has an outstanding negative balance or hold, some or all of the funds from the EIP was/will be automatically applied to the negative balance/hold. In order to access the full amount of the EIP, please submit your request through the form below and someone will contact you directly within 2 business hours. Request Access
to Full EIP

Member and Employee Safety

Fraud and Cyber Security Alerts

Events like this bring out scammers and cybercriminals. Always stay vigilant when opening attachments or clicking links in an email. As a reminder, SECU would never call you and ask for your personal information or account number over the phone.

Beware of Stimulus Check Scammers
Checks will arrive soon, as part of the historic $2 trillion stimulus plan to help mitigate the economic fallout of COVID-19. We know that whenever money is involved, scammers are not far behind, planning opportunities to steal from unsuspecting victims.

Here are some signs to watch out for:
  1. Be wary of phone calls, texts, emails or websites that ask for personal or financial information in order to receive the stimulus check. This could be a phishing scam that is illegally trying to gain access to your financial account.
  2. No sign-up is required. If you are eligible to receive a relief check, you do not need to call, sign-up or make any up-front payments or pay fees to receive the check.
  3. No one has early access to the checks. Anyone claiming they can expedite your check is a scammer!
For more information or tips, please visit theFederal Trade Commission (FTC) or the Internal Revenue Service (IRS) websites.

Keeping our Financial Centers Safe

We have taken proactive steps within our financial centers to prevent the spread of COVID-19 including: Installation of hand sanitizer stations. Increased frequency in cleaning, especially high touch surfaces such as ATMs, teller counters, and door handles. Our virtual tellers offer personalized service and the experience of talking to a teller, but through a video screen, supporting social distancing.

Serving our Employees

All non-essential, non-member-facing employees are working remotely. Additionally, all high-risk, member-facing employees are being asked to work remotely. We are helping employees offset the cost of unanticipated expenses during this time and will continue to support them in other ways to help keep them whole, healthy, and thriving through this crisis.

Latest News

We are excited to share SECU has been recognized amongst the press for our ongoing efforts to support our members and community through this pandemic. You can read and view some of our latest press here.

Visit the CDC website for more tips on staying safe during the pandemic.