SECU supports homeownership.
We will work with you to help you refinance or modify your loan.
If you are struggling to stay current on your outstanding loan(s), we might be able to help. To be eligible for SECU's loss mitigation program, your loan must be secured as a mortgage or home equity loan/line, and must be serviced by SECU.
To apply for aid under our loss mitigation program, please review and complete the below documents.
You must include all information requested as incomplete requests cannot be processed.
It will be helpful for you to have all of these items on hand when completing the required documents:
- Pay stubs (from borrower and co-borrower)
- Monthly bills
- Asset statements
- Mortgage information
- Tax information
- Insurance information
- Employer information
- Lien/judgment information (if any)
- Bankruptcy information (if any)
If you have any questions regarding this notice, please contact the SECU Loss Mitigation Team at 1-800-879-7328, option 2, then option 2 again. Or, for free assistance from a HUD-approved housing counselor, please call the Homeowner’s HOPE Hotline at 888-995-HOPE.
Error Resolution and Information Requests
You have certain rights under Federal law related to resolving errors and requesting information about your loan account. In order to provide us with notice of an error on your loan account, or to request information about your loan account, please send us a written notice that contains (i) your name, (ii) your loan account number, and (iii) information concerning the error you believe has occurred or the information you are requesting about your loan. This written notice must be sent to the following address: SECU P.O. Box 2092, Glen Burnie, MD 21060.