Lost or Stolen Account Info

VISA Credit Card or VISA Check Card

What steps should I take when my SECU Visa Credit Card or Visa Check card information has been lost or stolen?

Contact SECU to report the specifics. Call 410-487-7328 or 800-879-7328.

After you contact SECU, we will do the following:

  • Block your card(s).
  • Review your account for unauthorized activity.
  • Reissue a new card or cards and assign you a new card number.
  • Advise you to contact anyone with whom you have recurring transactions on the old card number and provide them with your updated billing information.
  • Tell you to continually review your statement for unauthorized activity. Thieves often sit on account information for months before using it.
  • Advise you to report any unauthorized transactions to SECU immediately.
  • Credit you for unauthorized activity. You have zero liability for unauthorized transactions that are promptly reported to SECU. Refer to the back of your SECU VISA credit card statement for specific details.

SECU ATM Card

What steps should I take when my SECU ATM Card has been lost or stolen?

Contact SECU to report the specifics. Call 410-487-7328 or 800-879-7328.

After you contact SECU, we will do the following:

  • Block your card(s).
  • Review your account for unauthorized activity.
  • Reissue a new card or cards and assign you a new card number with the same Personal Identification Number (PIN).
  • Tell you to continually review your statement for unauthorized activity as thieves often sit on account information for months before using it.
  • Advise you to report any unauthorized transactions to SECU immediately to avoid losses.

Checking, Money Manager, and Advantage Money Market Accounts

What steps should I take when my SECU Checking, Money Manager, or Advantage Money Market account information and checks have been lost or stolen?

Contact SECU to report the specifics. Call 410-487-7328 or 800-879-7328. E-mail messages should not include account numbers, social security numbers, personal identification numbers (PINs), passwords, or other confidential information. E-mail transmissions are not encrypted.

After you contact SECU, we will do the following:

  • Determine from you if you have any outstanding checks.
  • Place a "deposit only" lock on the account and inform you of this action.
  • Place a stop on your checks if necessary.
  • Block Check Cards or ATM cards associated with your account.
  • Advise you to close your checking account and open a new one with SECU.
  • Issue you a new Check Card or ATM card.
  • Advise you to contact companies and payroll to stop any Automated Clearing House (ACH) direct deposits or debits.
  • Tell you to review your statements for any unauthorized ACH or check activity.
  • Tell you to report any unauthorized activity immediately and complete an affidavit of unauthorized activity.
  • Following receipt and review of the affidavit, we will provisionally credit you for unauthorized activity until the investigation is complete. Following the investigation, provisional credit will become permanent or you will be contacted if you appropriately authorized activity.
  • Post any outstanding checks as they come in to clear on the new account.

Checking your credit report for fraudulent activity is also advised. The Fraud Departments for the three national credit reporting agencies are listed here:

  • TransUnion Call the Fraud Victim Assistance Division: 1-800-680-7289 or write: P.O. Box 6790, Fullerton, CA 92634
  • Equifax Call: 1-800-525-6285 or write: P.O. Box 740256, Atlanta, GA 30374-0241
  • Experian Call: 1-888-EXPERIAN (397-3742) or write: P.O. Box 9532, Allen TX 75013