How We Protect You

SECU is committed to high standards for your account security. We use the latest technology to protect your personal information and privacy.

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

SECU's Web pages may contain links or references to other Web sites. Please be aware that we do not control other Web sites and that, in any case, SECU's Privacy Policy does not apply to these Web sites. We encourage you to read the privacy policy of every Web site you visit.

Our Online Banking service uses an integrated security system to protect your account data from exposure to unauthorized persons. This system is a three-tiered security policy that governs all aspects of the Online Banking service. Each tier governs a unique aspect of your Online Banking session and transactions with the credit union. These policies enable members to conduct business with the credit union via the Internet with an extremely high degree of security.

At no time does anyone from the outside world have access to SECU's database via the Internet. Any and all requests for data must pass through two distinct validation and control centers. Each request and answer is logged at each stop through the firewall (more on firewalls). Additionally, any suspicious activity is logged and causes an alarm.

Encryption occurs for all information going to and from both you and our Online Banking service. Plainly stated, encryption is "mumbo jumbo." Encryption takes meaningful text and numbers and scrambles them into numerical nonsense before transmitting them across the Internet. This process uses complex mathematical formulas to create a key that is used to translate the "mumbo jumbo" nonsense back into meaningful data. There are billions of potential keys and a different one is used for each online session with SECU's Online Banking service. The key to be used is established when the online connection is made between your computer and SECU Online Banking. Your next online session will use a completely different key (more on encryption).

Individualized password

When you sign up for Online Banking, SECU asks you to create your own password to use with your member number to access your accounts. This information is encrypted during transmission and will remain a secret as long as you do not disclose it.

Secure Account Login

SECU's login on the home page is secure. SECU processes your member number/member ID and Online Banking personal identification number (PIN) through a secure iframe on your browser that is hidden to the user. The iframe uses Secure Sockets Layer (SSL) Protocol to communicate with our server over the Internet and to encrypt the data. Your browser will not display a lock while on the home page. We use this method to allow members faster access to their account information.

Timed log-off

SECU’s Online Banking system will automatically log you off after a predetermined period of inactivity (the timeout period you determine from the dropdown menu under "Change Timeout" on the User Options page in Online Banking; the default is 20 minutes). Lower numbers offer more security while higher numbers offer more convenience. This reduces the risk of others accessing your information from your unattended computer.


SECU’s computer systems are protected 24 hours a day by a powerful firewall that blocks unauthorized entry. In order to gain access to authorized information, the Web browser you are using must know the proper protocol, or language, and even then only select information is available.


From the moment account information leaves your computer to the time it enters SECU’s system, all online access and Bill Pay sessions are encrypted.

During any transaction, our 128-bit encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. SECU’s computers have the proper formulas to turn this code back into meaningful information and complete your transaction.

Look for a gold closed lock icon in the lower right-hand corner (Microsoft Internet Explorer) or lower left-hand corner (Netscape Navigator) of your browser to determine if encryption is being used on any Web page you are viewing. Any Web address beginning with “https” indicates the page you are viewing uses encryption. The “s” stands for “secured.”

Constant surveillance

SECU’s security team maintains and monitors all security systems to make sure that your accounts are safe and secure.

Technology updates

SECU is committed to keeping up with and using the latest technology to ensure your account security in order to confront ever-evolving online threats.

Security of Transactions: Deposit insurance

All SECU deposits including Money Manager, Advantage Money Market and Certificate of Deposit accounts are Federally insured up to $250,000 by the National Credit Union Administration (NCUA).

Individual Retirement Accounts (IRAs) are insured separately from your other deposits at SECU. IRAs are insured up to $250,000 by the National Credit Union Share Insurance Fund (NCUSIF)

USA Patriot Act: Important information about procedures for opening a new account

As a result of the events of September 11, 2001, the USA Patriot Act was signed into law. In order to prevent the use of the United States banking system in terrorist and other illegal activity, Section 326 of the USA Patriot Act requires that we must:

  • Verify the identity of any person opening a new account.
  • Request and maintain records on the information used to verify the person’s identity including but not limited to:
    • name
    • address
    • date of birth
    • Social Security number  
    • Government issued identification (example: State Driver's License)

SECU Credit Union will comply by obtaining valid identification and verifying all information given for the use of opening new account relationships. In some cases, identification for existing account relationships may be requested so that the credit union can ensure we know the true identify of each individual.

These requirements may not be waived under any circumstances.

See SECU's Privacy Policy.