September 2018


September SECU & You


SECU Combats Skimming Fraud with new ATM Card Readers

With skimming fraud across the country on the rise, SECU is adding new card readers that provide additional protection against skimmers on many of our branch ATMs to better protect our members against fraud.

Skimming occurs when a device is placed on, over, or inside the card reader on devices where you insert debit or credit cards, such as gas station pumps or ATM machines. The skimming device records the card number, expiration date, name on the card, and pin number. This information can then be used for fraudulent purchases or transactions. These devices are becoming more common, and technology advances are also making them harder for people to detect when using these machines.

To combat skimming fraud on SECU ATMs, we are installing new card readers on most of our branch ATMs that make it more difficult for skimmers to capture the card’s information. Once an ATM card reader has been updated, you will notice a change in how you insert your card into that ATM. Instead of inserting it by the short edge, you will be inserting your card using the long edge first. This little change will have a huge impact on preventing fraud!

We will be updating individual ATMs in most of our branches over the next several weeks. When an ATM is scheduled for the update, it will be brought offline for a short period of time. There will be at least one working ATM at each of our branches during this period. We apologize for any inconvenience this may cause.

SECU is pleased to deliver these innovative solutions to help protect your funds against fraud.



We Want to Hear from You!

SECU Introducing New Member Satisfaction Surveys this Month

As a member-owned credit union, SECU is committed to offering the best products and services that meet your unique needs. We also want to give you a great experience every time you visit one of our Financial Centers, contact our Member Services call center, and use online and mobile banking.

We want to hear from you!

SECU is introducing a new Member Satisfaction Survey this month to get feedback on how we are doing, areas where we can improve, and suggestions that would make your life easier. Surveys will be sent to randomly selected members starting in September.

These surveys are a great opportunity to express your opinions about your credit union! They will also give us a data-driven approach to improving SECU and the member experience.

Surveys will be sent randomly by email from SECU from <support@feedback.satmetrix.com>. We will continue to do our phone surveys for the remainder of the year, but they will be phased out on January 1, 2019. </support@feedback.satmetrix.com>

We would also like to remind you that we are very protective of your personal information. We will never ask you to provide any personal or account information in any of our surveys.

We are excited to hear your feedback. Look for updates in upcoming issues of SECU & You about the improvements we make based on your suggestions. We appreciate your time in helping us improve your member experience.



SECU Donates School Supplies Collected in Annual Drive

For the second year in a row, SECU has partnered with the Education Foundation of Baltimore County Public Schools and numerous other individual schools throughout Maryland to donate school supplies to children and teachers.

In a campaign that ran from July 23 to August 10, our employees and members donated nearly $1,000 in school supplies through donation boxes in the lobbies of our Financial Centers and at our headquarters. Donations included writing supplies (pencils, pens, highlighters, etc.), arts and crafts supplies (scissors, crayons, glue sticks, etc.), and other school gear (lunch boxes, backpacks, calculators, etc.).

“With the average family spending over $600 on school supplies, getting kids ready to go back to school can be a very stressful time for families who may lack the resources to purchase school supplies,” said Rod Staatz, SECU’s President and CEO. “I am very proud that our employees and the generous people who bank at SECU can make a difference for many individuals in our community by helping kids get off to a great start as they begin a new school year.”

Schools and organizations throughout Maryland which directly benefited from SECU’s School Supply Drive include:

  • Book of Life (Annapolis)
  • Brightwood College (Fullerton)
  • Brooklyn Park Middle School (Pasadena)
  • Deep Brown Elementary School (Columbia)
  • Empowering Minds Resource Center (Towson)
  • Head Start of Washington County (Hagerstown)
  • Local schools in LaVale, Owings Mills, and Salisbury
  • Springhill Lake Elementary (Greenbelt)

SECU has a long tradition of supporting communities throughout Maryland. In addition to encouraging its employees to volunteer in the community, SECU staff are given time off during the regular business day each month for volunteer activities.